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New Customer Information System Goes Live February 12

 

THANK YOU to all members who worked with us during our customer information system conversion. Please contact our office if you have any questions. If you have questions while registering your account online and can't contact us during office hours, please remember that customer service representatives will be available after-hours to help you register your account online. Dates and times are listed below:

Wednesday, February 21, 2018, 4 to 8 p.m.:  Customer service representatives will be available at Jackson Electric to help members sign up to pay online.
Saturday, February 24, 2018:  Customer service representatives will be available at Jackson Electric from 9 a.m. to 1 p.m. to help members sign up to pay online.
March, 2018:  All members will receive a new and improved billing statement in the mail.

With this new system, we encourage members to pay their electric bill online. If you do not have access to the internet or do not feel comfortable paying online, the traditional payment options will continue to be available.

Our office hours are Monday through Friday 7:30 a.m. - 4:00 p.m.

Phone numbers:  715.284.5385
                            800.370.4607

 


 

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