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New Customer Information System Goes Live February 12


As we get ready to go live with our new customer information system, please be aware of the following dates:

Tuesday, February 6, 2018:  If you currently pay your electric bill online, this is the final day to make a payment through our "old" system. Bill4U will be unavailable after this date.
Wednesday, February 7, 2018:  February billing statements, January's usage, will be mailed.
Thursday and Friday, February 8-9, 2018:  The customer information system will not be available to process electric bill payments. We will process electric bill payments manually. You may continue to mail in your payment or drop off your payment at our office.
Monday, February 12, 2018:  The new and improved customer information system goes live.
Monday, February 19, and Wednesday, February 21, 2018:  Customer service representatives will be available to help members sign up to pay online. This will be held at Jackson Electric from 4 to 8 p.m. on both dates.
Saturday, February 24, 2018:  Customer service representatives will be available at Jackson Electric from 9 a.m. to 1 p.m. to help members sign up to pay online.
March, 2018:  All members will receive a new and improved billing statement in the mail.

With this new system, we encourage members to pay their electric bill online. If you do not have access to the internet or do not feel comfortable paying online, the traditional payment options will continue to be available.

Our office hours are Monday through Friday 7:30 a.m. - 4:00 p.m.

Phone numbers:  715.284.5385



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